Shipping Policy

Fika Matcha is a student-run company founded and operated by two high school students. We do our best to prepare and fulfill every order as quickly as possible while balancing school and our day-to-day operations.

Fika Matcha Kit Preorders

The Fika Matcha Kit is currently offered as a preorder.

As a small student-run business, we are using preorders to gauge customer interest and determine whether there is sufficient demand to fund an initial production order.

By purchasing the Fika Matcha Kit during the preorder period, you acknowledge that the product is not currently ready for immediate shipment.

If our preorder goal is reached, we will place our production order and expect to fulfill and ship preorder purchases within approximately two months after the preorder goal is reached.

If we are unable to meet the stated shipment timeframe, we will contact affected customers with an updated estimated shipment date and the option to cancel the order for a refund, as required by applicable law.

If our preorder goal is not reached by December 31, 2026, we will cancel the preorder campaign and issue a full refund for all unfulfilled Fika Matcha Kit preorder purchases.

Preorder funds may be used to support the production and inventory costs associated with launching the Fika Matcha Kit.

Order Processing

Most orders are processed and shipped within 7 days of purchase. During especially busy periods, fulfillment may take slightly longer. If we anticipate a significant delay, we will contact you using the email address provided with your order.

Once your order has shipped, you will receive tracking information when available.

Standard Shipping

Our standard shipping method is typically USPS Ground Advantage. Most packages arrive approximately within one week after shipment, although actual delivery times depend on the carrier and destination.

Carrier delays, weather, holidays, and other circumstances outside of Fika Matcha’s control may affect delivery times.

Returns and Refunds

Because our products are food and beverage products, all sales are final and we do not accept returns or exchanges.

If your order arrives damaged, you receive the wrong item, or there is another issue with your order, please contact us at hello@fikamatcha.com as soon as possible so we can review the situation.

This no-return policy does not limit any rights or remedies that may be required by applicable law.